FAQs

Quality Survey


We Truly Value Your Business!

In order to provide you the very best service, we constantly strive to develop new and innovative ways to serve you. Please help us in this process by taking a few minutes to rate our service on the form below. Your comments are extremely important to us and help us to make improvements and updates. We review and act on all suggestions you offer.

We look forward to doing business together again in the future, or perhaps with your friends, family or co-workers. Our goal is to look out for your total home mortgage needs and, hopefully, be your "life long lender" in the process.
Thanks so much for completing our survey that appears below.


Lini Burton
Director of Marketing
NOVA HOME LOANS

Client Satisfaction Survey
Receptionist  
Were you greeted in a friendly and helpful manner?
Excellent
Satisfactory
Needs Improvement
Loan Processor  
Was your transaction handled in an efficient and timely manner?
Excellent
Satisfactory
Needs Improvement
Did you receive ample notice regarding supplemental documents or other information required of you?
Excellent
Satisfactory
Needs Improvement
Did your Loan Processor conduct business in an efficient and professional manner?
Excellent
Satisfactory
Needs Improvement
Loan Officer  
Were your questions regarding the loan process answered in a clear and concise manner?
Excellent
Satisfactory
Needs Improvement
Were you informed of the progress of your transaction?
Excellent
Satisfactory
Needs Improvement
Was your Loan Officer accessible?
Excellent
Satisfactory
Needs Improvement
Did your Loan Officer conduct business in an efficient and professional manner?
Excellent
Satisfactory
Needs Improvement
Would you refer your associates, family, or friends to the Loan Officer completing your transaction?
Excellent
Satisfactory
Needs Improvement
Insurance Services  
Were you informed that NOVA also offers a full line of home and auto insurance?
Excellent
Satisfactory
Needs Improvement
Were all of your insurance questions answered to your satisfaction?
Excellent
Satisfactory
Needs Improvement
Miscellaneous  
Which Loan Officer helped you?  
(Optional)
How did you hear about us?  
Additional Comments/Suggestions
If you would like to comment on your experience with us, please do so below.